What is your Return Policy for Online Purchases?
How long do I have to return my item?
You have 14 business days from the date of delivery to return your item.
What are Final Sale Items?
All items that are bodysuits, swimwear, undergarments, accessories are considered Final Sale, non-returnable and cannot be returned for Store Credit.
I want to do an exchange, what do I do?
Currently we are unable to accommodate exchanges. We welcome you to return your item(s) by mail in accordance with our Return Policy by using our returns portal . You have the option to repurchase the item(s) in your desired size and/or color.
Do you offer Prepaid Return Labels?
We do not provide prepaid return labels; you are responsible for covering shipping costs to return.
More Information Regarding Returns At Muurswagg
Requests that are submitted after 14 business days from the delivery date will be denied. Returned merchandise must be in the original manufacturer packaging with all tags attached and no signs or smell of wear. Items that show any sign of wear will be denied and returned back to the customer, no exceptions!
- Shipping fees are not refundable.
- Please be sure to read the item description and view our size chart, as all items come just as described and pictured. If an order cancellation is necessary, a request must be approved before any order can be cancelled.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- All returns are refunded via store credit in the form of a Muurswagg E-Gift Card.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- Returns for store credit may incur a 15-20% restocking fee.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.