All sales are final. We do not accept refunds/exchange.
LOST or STOLEN PACKAGES
MuurSwagg is not responsible for lost or stolen packages confirmed to be delivered for an address entered on an order. Upon inquiry, MuurSwagg will confirm delivery to address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Please double check size and color of your clothes carefully before buying ( The specific size will be found on each product's purchasing page). All items come as pictured and described.
Please note we do not accept exchanges or cancellations after your order has been shipped.
To ensure that your package is properly delivered and you receive shipment within the time frame being published, please make sure your address is fully entered and correct.
In the case of entering an incorrect shipping address, please contact us within 24 hours of when the order was placed. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information that was entered by the customer.
Shipping fees are non-refundable. If you refuse any shipments from MuurSwagg, you will be held liable for the original shipping charges.
If your tracking information shows that your package was delivered and you have not received it. You must follow up with the United States Postal Service. MuurSwagg is not responsible for package(s) that shows complete delivery.
MuurSwagg will complete orders within 1-2 weeks of the order date. However, we generally process orders within 48 hours on any business day from the date of purchase, after your payment is authorized and verified. When your order has been shipped, you will receive an email with tracking information. If your order is confirmed delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that shows that it has been delivered.
All orders placed within the US, will be shipped via USPS.
Standard shipping can take 2-5 business days to arrive once shipped. This is just an estimate not a guarantee, and doesn't include weekends or holidays.
Once your order is shipped, it usually takes 6-10 business days to arrive in your country. In some instances, delivery may be delayed depending on your country's customs. We do not have any means to calculate the duration.
MuurSwagg is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.